At A&B Team, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange under the conditions outlined below.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
be unused and in its original condition;
be returned in its original packaging;
include all accessories, manuals, and original tags (if applicable);
be accompanied by proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these requirements.
The following items cannot be returned or exchanged unless they are defective or damaged upon arrival:
personalized or custom-made products;
gift cards;
downloadable digital products;
perishable goods;
items marked as final sale.
If you wish to exchange an item for a different size, color, or model, please contact us before returning your order.
Exchanges are subject to product availability.
If the requested replacement is unavailable, a refund may be issued instead.
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include:
your order number;
a description of the issue;
clear photographs of the product and packaging.
We will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.
Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service, as we are not responsible for returns lost during transit.
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is the result of our mistake or a defective product.
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must instead follow the standard return procedure.
To initiate a return or exchange, please contact us at:
Email: support@abteam.shop
Please include your order number and the reason for your request.
If you have any questions regarding returns or exchanges, please contact us:
Company: A&B Team
Email: support@abteam.shop
Website: abteam.shop